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Tampa, Florida - USD Full Time Posted: Friday, 14 February 2020
Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and uses its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The Principal IS Automation Engineer of Cross Systems will report to the US Business Operations (USBO) IS Cross Systems Lead. This position is based at Amgen's Capability Center in Tampa, FL. Our state-of-the-art Tampa Capability Center provides essential finance, information systems (IS), and human resources services that enable us to better pursue Amgen's mission: to serve patients.

The role will be responsible for the US Commercial's Eco-System Integration and partnering with business leaders to deliver key initiatives, core transformation projects, quarterly sales ops, Agile ceremonies, and Leadership. In this role, you will work with multiple teams across the IS commercial ecosystem to improve technology performance, achieve targets, and support strategic initiatives that are key to Amgen's future performance.

The role will provide leadership support for USBO staff in Tampa with a focus on helping teams embrace the Amgen Agile Product Model and running agile ceremonies. Using our methodology, you will drive improvement opportunities and apply the transformation process to facilitate the development, implementation, and realization of world-class IS products and software for various IS teams (eg, Patient Support Programs, Sales Operations, and Field Deployment). This position will establish communication channels and work cadence with multi-functional teams that include business users, external business partners, vendors, and cross-IS teams to balance key business initiatives, quickly resolve issues, and lead GCOIS Ecosystem changes. A strong candidate will have a deep understanding of patient engagement technologies, including web, mobile, social, and marketing campaign solutions.

Key responsibilities include:
  • Identify and build integrations and API's for IS Platform and Product teams to improve IS velocity
  • Drive advancements of automated testing based on ongoing analysis of manual testing efforts versus efforts to keep test automation current
  • Lead system assessments for system changes and enhancements by preforming code reviews and architecture mapping
  • Lead all aspects of implementation of field deployment initiatives across all the GCOIS systems for Product, Quarterly Go-live activities and Salesforce Deployments
  • Assess and bring to bear new technologies to ensure that the solutions are stable, efficient, and responsive to appropriate business needs as well as IS City plan aligned
  • Provide technical leadership to product governance and selection processes to ensure alignment with IS strategies and architectures
  • Provide technical leadership and improve solution approach for analytic data processing and utilization based on Agile standards and global standard methodologies
  • Liaise with multiple levels of leadership as well as peers to build alignment and advance initiative progress
  • Liaise closely with the other Team Leaders and staff in IS to ensure consistency when delivering software products and services
  • Generate innovative ideas and challenge the status quo
  • Act as an IS business partner, understanding business requirements, represent regional needs in the context of global products and act as a focal for support issues.
  • Ensures solutions developed across functions are aligned to enterprise architecture standards, guidelines and principles by using common technology platforms and services

Basic Qualifications

Doctorate degree and 2 years of Information Systems experience


Master's degree and 4 years of Information Systems experience


Bachelor's degree and 6 years of Information Systems experience


Associate's degree and 10 years of Information Systems experience


High school diploma/GED and 12 years of Information Systems experience

Preferred Qualifications
  • Experience in Global Commercial Pharmaceuticals, Biotech, and/or Life Sciences; Knowledge of Master Data Management (MDM), CRM systems, Field Alignment Systems, Data Quality tools, knowledge of Field Incentive Compensation Process, Reporting, Web, Patient Support Programs (PSP), Marketing Cloud and Salesforce
  • Demonstrable experience/knowledge of all areas of IT (eg, DevOps, Application Development, Data Management and Cloud Infrastructure)
  • Experience in AWS, Veeva CRM/Vault, Salesforce, and 2+ years as a JIRA admin
  • Contribute to a program vision while advising and articulating program/project strategies on enabling technologies
  • Ability to tackle key product team implementation issues and demonstrate successful resolution. Be responsible for the evaluation of business and technical requirements from a senior level
  • Ability to work in a changing environment, handling multiple projects simultaneously.
  • Advanced problem-solving capabilities and ability to use constraints as opportunities.
  • Working understanding and experience of Agile, Scrum, Design Thinking, and Lean Startup principles.
  • Balance all product management and services related budget and forecasting
  • Strong staff management skills and experience and focus on talent development

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Tampa, Florida, United States of America
2/14/2020 8:41:27 AM

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