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New York New York - Competitive Full Time Posted: Friday, 26 May 2017
 
 

Department:

Information Technology

Overview:

Reporting to the Manager, IT Support Services, the Support Technician - Nights is responsible for datacenter operations, desktop support, and Level I box office and call center support. Additionally, this position will be responsible for other projects on an as needed basis.

Responsibilities:

  • Manage support requests via the tools provided.
  • With the Manager, proactively administer the end-user technology environment using tools such as but limited to MS SMU and SMS, ePolicy, McAfee Enterprise, Ghost, Microsoft Office 365, etc.
  • Provide desktop support services to the employees and constituents for which Lincoln Center for the Performing Arts' (LCPA) IT department is responsible.
  • Responsible for all desktop operating system and application revisions/upgrades/
    implementations.
  • Keep current with emerging technologies and provide suggestions regarding products that may be beneficial to Lincoln Center.
  • Supply Level I technical support for LCPA's ticketing operation in support the box offices (Alice Tully Hall, David Geffen Hall, Jazz at Lincoln Center,) and call centers (LCPA's Center Charge).
  • As directed by the Director, Infrastructure & Support Services, assist with the execution of set-up, testing, and implementation network tasks.
  • In communication with Application and/or Web Administrative personnel, monitor the health of our web environment.
  • Positively represent the IT department and Lincoln Center whenever necessary, regardless of topic.

Qualifications:

  • BS in Computer Science or related field of study or equivalent combination of education and experience.
  • 2 -3 years of experience supporting a Windows desktop environment.
  • Excellent hands-on technical and functional knowledge of the desktop as well as the Back End tools to properly provide administration such as Windows10, full MS Office365 Suite, MS Office 2016 for Windows and MAC, latest MAC OS.
  • MCSE or other certifications desired.
  • Knowledge of Cisco Network administration a plus
  • Excellent project and time management skills is a must.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to multi-task and work well under pressure.
  • Any HTML knowledge or experience is a plus.
  • The hours for this position are from 3:00 p.m. to 11:00 p.m.

SUBMISSION PROCEDURE:

Please send a cover letter (including your salary requirements and interest in Lincoln Center) and resume to our (see below) inbox. Submissions without cover letters will not be reviewed.

Please list: Support Technician - Nights in the subject line.

Internal candidates should contact a member of the Human Resources Department directly.

Lincoln Center is an equal opportunity employer.


New York New York, United States of America
IT
Competitive
Human Resources
CJ
5/26/2017 8:04:00 AM

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