Do you want a job where you can make a real difference? There are few jobs where you can do this for 40 million consumers of financial products, 2 million people who work in the UK Financial Services industry, and the stability of our economy.

The FCA (Financial Conduct Authority) has three main aims:

• Stop & prevent the most serious harm
• Set & test higher standards
• Promote competition and positive change.

As part of the Data, Technology & Innovation (DTI) Division, we are leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.

What does this job involve?

As a User Researcher at the FCA you will work within a multi-disciplinary digital product team (squad) to design new products and services that help our users achieve their goals.
Build user-centred practices in new teams
Align user research activities with wider plans to inform a service proposition
Possible future line management of junior user researchers, including professional/technical leadership and supporting professional development of junior staff/graduates.

Essential criteria

• Has 5+ years' experience
• Substantial experience in working in project/programme environments involving business & IT change
• Research experience within any of the following types of organisations/sectors:
• financial services, government/regulatory body, technology, consultancy (ideally IT consultancy)
• Analysis and synthesis. You can help an organisation to adopt a wide range of analysis and synthesis techniques, and to continually assure, improve and innovate their practices to generate clear and valuable findings.
• Inclusive research. You can help teams understand the diversity of users of FCA services. You can effectively include all kinds of users in appropriate research activities. You can advocate inclusive practices and help teams design and deliver accessible services that work for all users.
• Research. You can help an organisation adopt a wide range of user research methods. You can lead a community of practice to help an organisation continually assure, improve and innovate their user research.
• Society and technology. You can help teams understand the ways that digital technology is changing user behaviour, and the challenges and opportunities for the design and delivery of government services.
• Strategic insight. You can understand organisational goals and challenges. You can align research activities across teams to inform policy and proposition.
• Technical understanding (user-centred design).
• You can understand and demonstrate experience in a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their Agile workflow.

Desirable criteria

• Experience of delivering government digital services in line with GDS standards.
• Experience of designing for accessibility
• Business acumen in either financial services or financial regulation.

Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing